Responsible Gaming at jya 9 — Play Smart, Stay in Control

1 Our Commitment to Responsible Gaming

At jya 9, we operate under a firm belief that responsible gaming is not a legal checkbox — it is the foundation on which a trustworthy platform is built. We want every player in Bangladesh who chooses jya 9 for their online casino and sports betting entertainment to feel genuinely safe, informed, and supported at every step of their journey with us.

Online gaming and cricket betting can be exciting hobbies, but they carry inherent financial risk. jya 9 is transparent about this reality. We encourage all players to approach gaming as a form of leisure spending — no different from a movie ticket or a meal out — rather than as a source of income or a way to recover financial losses. Gambling outcomes are determined by chance, and no betting strategy can guarantee consistent returns over time.

Our responsible gaming commitment covers four core areas: protecting underage individuals from accessing the platform, providing tools that empower players to self-regulate their own gaming behaviour, making it easy to seek help when gaming stops being fun, and working with recognised external support organisations to ensure players in Bangladesh have access to professional guidance when they need it.

2 Age Restriction and Verification

jya 9 is strictly for adults. No person under the age of 18 is permitted to register an account, make a deposit, place a bet, or access any real-money game on the jya 9 platform. This is a non-negotiable rule, and we enforce it rigorously through a mandatory Know Your Customer (KYC) verification process that every new player must complete before their first withdrawal is processed.

Why 18+ Matters

Young people are more vulnerable to developing problematic gambling behaviours than adults. The developing brain processes reward and risk differently, making the stimulation of betting and casino games disproportionately compelling for individuals under 18. jya 9 takes this scientific understanding seriously. We do not permit underage access under any circumstances, and we do not accept the defence that a minor used a parent's account without permission — account holders are personally responsible for ensuring their login credentials are not accessible to anyone under the age of 18 in their household.

How jya 9 Verifies Age

During the KYC process, players are required to submit a valid government-issued identification document that clearly shows their date of birth. Acceptable documents for players based in Bangladesh include:

• Bangladesh National Identity Card (NID) — the primary accepted document
• Valid Bangladeshi passport — current and not expired
• Other officially recognised government-issued photo ID — subject to approval by our verification team

Any account where the submitted documents cannot confirm the holder is 18 or older will be permanently suspended. Any winnings accumulated during the period before age is confirmed may be forfeited in line with our Terms and Conditions.

3 Recognising Problem Gambling

Problem gambling — also referred to as gambling disorder — is a recognised condition in which a person's gambling behaviour causes significant harm to themselves or those around them. It can affect anyone, regardless of income, background, or experience level with gambling. The first and most important step toward getting help is recognising the signs.

jya 9 has compiled the following self-assessment questions to help you reflect honestly on your own gaming behaviour. These are not a clinical diagnosis, but they are a useful starting point. If you answer "yes" to three or more of these questions, we strongly encourage you to use one of the player protection tools available on jya 9 or to reach out to a professional support service.

4 Player Protection Tools

jya 9 provides a suite of practical, easy-to-access tools designed to help every player maintain control over their gaming experience. These tools are available to all registered players at any time and can be activated by contacting our support team at [email protected]. Requests to implement a player protection tool are always acted on as the highest priority, with no cooling-off period before restrictions take effect.

5 Self-Exclusion Programme

The jya 9 self-exclusion programme is designed for players who have concluded that a complete break from online gambling is the right choice for them. Self-exclusion is a serious step — it is not the same as a short cool-off period — and jya 9 treats every self-exclusion request with the utmost care, speed, and confidentiality.

What Happens When You Self-Exclude

• Immediate account suspension: Your jya 9 account is blocked from login within a maximum of 24 hours of your request being received and confirmed.
• Marketing suspension: All promotional emails, SMS messages, and in-platform notifications are halted immediately. You will not receive bonus offers or promotional reminders during your exclusion period.
• Re-registration blocking: If you attempt to create a new account during your exclusion period using the same personal details, the registration will be blocked by our system. Deliberately circumventing a self-exclusion by using false details is a breach of our Terms and Conditions.
• Pending balance: Any balance remaining in your account at the time of self-exclusion can be withdrawn. Contact [email protected] to arrange the return of your funds before your account is fully suspended.

Available Self-Exclusion Durations

• 6 months — suitable for players seeking a structured medium-term break
• 1 year — recommended by support organisations as a meaningful recovery period
• 5 years — for players who wish a long-term commitment to abstinence
• Permanent / Lifetime — for players who have decided to stop online gambling indefinitely; this exclusion cannot be reversed

How to Request Self-Exclusion

Email [email protected] with the subject line "Self-Exclusion Request" and include your registered account username, your preferred exclusion period, and a brief confirmation that you are requesting the exclusion voluntarily. Our player protection team will confirm the exclusion has been activated by return email within 24 hours. You should not gamble on jya 9 during the period between your request and our confirmation.

6 Deposit Limits and Time-Out Features

For players who want to stay engaged with jya 9 but wish to introduce structured guardrails around their spending and time, our deposit limit and time-out tools offer a practical middle ground between unrestricted play and full self-exclusion.

Deposit Limits in BDT

jya 9 allows players to set a maximum deposit amount denominated in Bangladeshi Taka (BDT). Limits can be configured at three intervals:

• Daily limit: the maximum total amount you may deposit within any 24-hour rolling period
• Weekly limit: the maximum total across any 7-day rolling period
• Monthly limit: the maximum total across any 30-day rolling period

Once a limit is reached, the deposit function is automatically blocked for the remainder of the period — you will still be able to play with your existing balance, but no new funds can be added. To reduce an existing limit, changes take effect immediately. To increase a limit, a mandatory 48-hour reflection window applies before the higher limit becomes active. This delay is intentional — it is designed to prevent impulsive decisions made in the heat of a losing session from immediately undoing the protection you originally put in place.

Session Time Limits and Reality Checks

Players who tend to lose track of time while gaming — a common experience when playing immersive slot titles or live casino games — can set a maximum session duration. When the limit is reached, jya 9 automatically logs you out. Alongside session limits, reality check reminders can be configured to pop up at regular intervals (for example, every 30 or 60 minutes) displaying:

• Total time played in the current session
• Total amount wagered and net win/loss for the session
• A prompt asking whether you wish to continue or end the session

These reminders are based on evidence that players who receive regular, factual feedback about their session activity are significantly more likely to make informed decisions about whether to continue playing.

7 Support and External Resources

If you are concerned about your own gambling behaviour — or that of someone close to you — jya 9 strongly encourages you to seek support. Our player protection team is available 24 hours a day, 7 days a week, but we also recognise that independent, professional support organisations can offer a level of specialist expertise and confidentiality that a gaming platform cannot fully replicate. The following resources are available to players in Bangladesh and internationally.

Contact jya 9 Directly

Guidance for Friends and Family

If you are concerned that a family member or close friend may have a gambling problem, it is important to approach the conversation with empathy rather than judgment. Gambling disorder is a recognised medical condition — not a character flaw or a deliberate choice to cause harm. Some practical steps you can take include:

• Express your concern calmly and specifically, using examples of behaviour you have observed rather than making broad accusations.
• Encourage the person to speak with a professional counsellor or to contact a helpline rather than trying to resolve the issue alone.
• Avoid lending money to someone you believe has a gambling problem, as this can inadvertently enable continued harmful behaviour.
• Take care of your own mental health — living with or close to someone with a gambling disorder can be stressful. Seek support for yourself as well.

8 Tips for Safer Gambling

Even for players who do not experience problem gambling, adopting a set of sensible habits can make the difference between gaming being a purely enjoyable pastime and one that occasionally creates financial or emotional friction. The following tips are recommended by jya 9 for all players on our platform.

Before You Play

• Set a budget before you start — decide in advance the maximum amount of BDT you are comfortable spending in a session, and treat this as an entertainment expense rather than an investment.
• Set a time limit before you start — decide how long you want to play and stick to it, even if you are on a winning streak.
• Never gamble to recover losses — chasing losses is one of the most common pathways to problem gambling. Accept that losses are a normal part of gaming and move on.
• Never gamble with money you cannot afford to lose — only use discretionary leisure funds for gaming, never rent, bills, groceries, or savings.

While You Play

• Take regular breaks — step away from the screen every 30 to 60 minutes. A short break resets your perspective and helps you make calmer decisions.
• Avoid gambling when emotional — playing while stressed, upset, angry, or under the influence of alcohol leads to poorer decision-making and higher-risk bets.
• Keep track of your balance — be aware of how much you have deposited and how much you have spent during the session. Do not rely on "how it feels" as a guide.
• Treat wins as luck, not skill — a winning streak does not mean the next bet is more likely to win. All casino games and most betting outcomes involve a significant element of chance.

After You Play

• Review your session honestly — look at your actual net position rather than remembering only the wins. This honest accounting builds healthy gaming habits over time.
• Do not immediately re-deposit after a loss — if you have reached your budget limit for the day, close the platform and return another day with a fresh budget and a clear head.
• Celebrate wins responsibly — if you have had a profitable session, consider withdrawing your winnings rather than immediately reinvesting them into further bets.