Your Privacy Matters at jya 9
At jya 9, protecting the personal data of every player in Bangladesh is a core responsibility — not an afterthought. This Privacy Policy explains in plain terms exactly what information we collect, why we collect it, how we use it, who we may share it with, and the rights you hold over your own data.
Six Principles That Guide How jya 9 Handles Your Data
Before diving into the full legal text, here is a plain-English summary of the six core principles that govern every data decision we make at jya 9.
We Collect Only What We Need
jya 9 collects personal data strictly on a need-to-know basis. We do not gather information that is unrelated to operating your account, processing payments, verifying your identity, or improving our service. If a data point is not necessary, we do not ask for it.
We Never Sell Your Personal Data
Your personal information is not a commodity at jya 9. We do not sell, rent, or trade your data to third-party marketers, data brokers, or advertising networks. The only third parties who receive your data are those directly involved in delivering our service to you.
Bank-Grade Security at Every Layer
All data transmitted between your device and jya 9 is protected with 256-bit SSL/TLS encryption — the same standard used by international banks. Stored data is encrypted at rest, and access is restricted to authorised personnel only through strict role-based controls.
You Control Your Own Data
jya 9 respects your right to access, correct, and request deletion of your personal data. You may submit a data request at any time by contacting [email protected], and we will respond within the timeframes described in the Your Privacy Rights section of this policy.
Data Is Retained Only as Long as Necessary
We retain your personal data only for as long as your account is active or as required to fulfil our legal and regulatory obligations. When data is no longer required, it is securely deleted or anonymised in accordance with our data retention schedule.
Transparent Cookie Use
jya 9 uses cookies and similar tracking technologies to keep your session secure and improve your experience. We clearly disclose which categories of cookies we use, and you may manage your cookie preferences at any time through your browser settings.
1 Information We Collect
When you register an account with jya 9 or use any feature of our platform, we collect personal data that falls into the following categories. All collection is carried out on a lawful basis, and we are transparent about exactly what we gather and why.
1.1 Registration & Account Data
When you create a jya 9 account, we collect the information you voluntarily provide during the registration process. This includes your full legal name, date of birth, residential address, email address, and a mobile phone number. This information is required to establish your account, enable secure login, and communicate with you about your account activity.
1.2 Identity Verification (KYC) Data
As part of our Know Your Customer (KYC) obligations, jya 9 collects copies of government-issued identification documents before processing your first withdrawal. Acceptable documents include a valid Bangladesh National Identity Card (NID), passport, or other officially recognised photo identification. We may also request proof of ownership of the payment method you have registered — for example, a screenshot confirming your bKash or Nagad wallet is registered in your name. KYC data is handled with the highest level of confidentiality and stored in encrypted form.
1.3 Financial & Transaction Data
We record information about every deposit and withdrawal transaction you make on jya 9. This includes the transaction amount in Bangladeshi Taka (BDT), the payment method used (bKash, Nagad, Rocket, Upay, Visa, Mastercard, or bank transfer), transaction timestamps, and transaction reference numbers. We do not store full card numbers or full mobile wallet PINs — payment tokenisation is handled by our payment processing partners.
1.4 Gameplay & Betting Data
jya 9 records data about your activity on the platform, including the games you play (slots, live casino, cricket betting, Plants vs Dino, W Live), wagers placed, outcomes, session durations, and win/loss history. This data is used to operate the platform, resolve disputes, detect fraud, and — where you have opted in — personalise your experience with relevant promotions.
1.5 Technical & Device Data
When you access jya 9, our servers automatically collect certain technical information. This includes your IP address, browser type and version, operating system, device identifiers, screen resolution, language settings, and referring URLs. This data is used for security monitoring, fraud detection, platform optimisation, and aggregate analytics. It does not, on its own, identify you as a named individual.
1.6 Communication Data
If you contact jya 9 support — whether by email to [email protected] or through any on-platform messaging feature — we retain records of that correspondence. This includes the content of your messages, the date and time of contact, and the resolution of any support ticket. Communication records are kept to ensure quality of service and to protect both parties in the event of a dispute.
2 How We Use Your Data
jya 9 uses the personal data we collect for specific, legitimate purposes only. We do not use your data for purposes that are incompatible with those described below. The primary lawful bases on which we process your data are contractual necessity (to deliver the service you have signed up for), legal obligation (to comply with applicable regulations), and legitimate interest (to operate a safe, fair, and commercially viable platform).
2.1 Account Management & Service Delivery
Your registration data is used to create and manage your jya 9 account, authenticate your logins, process your deposits and withdrawals in BDT, credit bonus amounts, and provide you with access to all games and betting markets available on the platform. Without this data, we cannot provide you with the service.
2.2 Identity Verification & Legal Compliance
KYC data is processed to verify your age (you must be 18 or older to use jya 9), confirm your identity, and prevent fraud and money laundering. This processing is carried out to fulfil our legal and regulatory obligations as an online gaming platform. Compliance with Anti-Money Laundering (AML) standards requires us to maintain records of identity verification for a defined period as described in the Data Retention section.
2.3 Payment Processing
Financial transaction data is used to process your deposits and withdrawals accurately, to reconcile accounts, to investigate transaction disputes, and to detect potentially fraudulent payment activity. jya 9 works with trusted third-party payment processors who handle payment tokenisation; see the Data Sharing section for details.
2.4 Security & Fraud Prevention
Technical and device data, combined with gameplay and transaction data, is analysed by jya 9's security systems to detect and prevent unauthorised access, account takeover, multiple-account abuse, bonus fraud, and money laundering. Where suspicious activity is detected, we may suspend account access pending investigation.
2.5 Platform Improvement & Analytics
Aggregate and anonymised usage data is used to understand how players navigate jya 9, which games are most popular, and where technical performance can be improved. This analysis helps us improve the platform experience for all players in Bangladesh. Where possible, analytics are conducted on anonymised or pseudonymised data sets so that individual players are not identifiable in the analysis.
2.6 Promotional Communications
If you have opted in to receive marketing communications from jya 9, we may use your email address or phone number to notify you of relevant promotions, seasonal bonus offers (such as Eid or BPL season promotions), and platform updates. You may withdraw your consent to marketing communications at any time by contacting [email protected] or following the unsubscribe instructions in any marketing message you receive. Withdrawal of marketing consent does not affect the processing of your data for account management or legal compliance purposes.
3 Cookies & Tracking Technologies
jya 9 uses cookies and similar technologies (such as local storage tokens and session identifiers) to operate the platform, secure your session, and understand how you interact with our website. A cookie is a small text file stored on your device by your browser when you visit a website. jya 9 uses the following categories of cookies:
| Cookie Category | Purpose | Can Be Disabled? |
|---|---|---|
| Strictly Necessary | These cookies are essential to operate the jya 9 platform. They maintain your login session, remember your account preferences, and enable secure page-to-page navigation. Without these cookies, core features of the site will not function. | No — required for platform operation |
| Performance & Analytics | These cookies collect anonymised information about how visitors use jya 9 — for example, which pages are visited most often and where errors occur. This data is used solely to improve the platform. | Yes — via browser settings |
| Functionality | These cookies remember choices you make — such as your preferred game lobby view or notification settings — to provide a more personalised experience during future visits. | Yes — via browser settings |
| Security | These cookies support our fraud detection and account security systems by identifying unusual login patterns or suspicious device behaviour. They are a component of our AML and security infrastructure. | No — required for platform security |
3.1 Managing Cookies
You may control or disable non-essential cookies through your browser's privacy settings. The method varies by browser — consult your browser's help documentation for specific instructions. Please be aware that disabling performance or functionality cookies may affect the quality of your experience on jya 9, though it will not prevent you from accessing core account features. Strictly necessary and security cookies cannot be disabled without preventing normal platform operation.
3.2 Third-Party Tracking
jya 9 does not permit third-party advertising networks to place tracking cookies on our platform. Any third-party scripts present on jya 9 (such as those from game providers like Pragmatic Play, Evolution Gaming, or Spribe, which are necessary to render their respective games) are bound by contractual data processing agreements with jya 9 and are not permitted to use game session data for independent marketing purposes.
4 Data Sharing & Disclosure
jya 9 does not sell, rent, or trade your personal data to any third party for commercial gain. We share your data only in the circumstances described below, and only to the minimum extent necessary for each purpose.
4.1 Payment Processing Partners
To process your deposits and withdrawals in BDT, jya 9 works with payment service providers that operate the bKash, Nagad, Rocket, and Upay mobile wallet integrations, as well as card processing networks for Visa and Mastercard transactions, and banking partners including Dutch-Bangla Bank, BRAC Bank, City Bank, Islami Bank, and Sonali Bank. These partners receive only the transaction data necessary to complete a specific payment and are bound by strict contractual data protection obligations. They are not permitted to use your data for any other purpose.
4.2 Identity Verification (KYC) Providers
jya 9 may use third-party KYC verification service providers to assist with identity document validation and age verification. These providers process your submitted identification documents solely for the purpose of verification and are not permitted to retain, sell, or otherwise use your data after the verification process is complete. All such providers are bound by data processing agreements aligned with international data protection standards.
4.3 Game Technology Providers
Games available on jya 9 are powered by third-party game studios including Pragmatic Play, Evolution Gaming, NetEnt, Microgaming, Spribe, and Ezugi. These studios may receive limited session data (such as a pseudonymous player token, bet amounts, and game outcomes) in order to render their games and ensure correct payout calculations. They do not receive your full name, national ID, or payment method details. All game providers operate under contractual terms that restrict their use of any shared data to game delivery purposes only.
4.4 Legal & Regulatory Disclosure
jya 9 may disclose your personal data to law enforcement agencies, regulatory bodies, or other authorised third parties when we are legally required to do so, when disclosure is necessary to protect the rights and safety of jya 9, our players, or the public, or when we have a good-faith belief that disclosure is required to prevent fraud, money laundering, or other illegal activity. In all such cases, we will share only the minimum data necessary and will seek legal guidance where appropriate.
4.5 Business Transfers
In the event that jya 9 undergoes a business restructuring, merger, acquisition, or sale of assets, your personal data may be transferred to the successor entity as part of that transaction. In such circumstances, jya 9 will take reasonable steps to ensure that the recipient entity honours the privacy commitments described in this policy, and we will notify affected players as required by applicable law.
5 Data Retention
jya 9 retains personal data only for as long as is necessary to fulfil the purpose for which it was collected, or as required by applicable legal and regulatory obligations. The following retention periods apply to the main categories of data we hold:
| Data Category | Retention Period | Reason |
|---|---|---|
| Account & Registration Data | Duration of account + 5 years after closure | Legal obligation, dispute resolution |
| KYC Identity Documents | 5 years from submission date | AML compliance and regulatory record-keeping |
| Financial Transaction Records | 7 years from transaction date | Financial regulatory compliance, fraud investigation |
| Gameplay & Betting History | 3 years from each session date | Dispute resolution, responsible gaming monitoring |
| Support Communications | 3 years from last contact | Quality assurance, dispute evidence |
| Technical & Device Logs | 12 months from collection | Security monitoring, fraud detection |
| Marketing Preferences | Until consent is withdrawn | Consent-based processing |
Once the applicable retention period expires, personal data is either permanently deleted from jya 9's systems or anonymised in such a way that it can no longer be linked to any identifiable individual. Anonymised, aggregated data may be retained indefinitely for statistical and analytical purposes as it no longer constitutes personal data.
6 Your Privacy Rights
As a player at jya 9, you hold meaningful rights over your personal data. jya 9 is committed to honouring these rights in a timely and transparent manner. To exercise any of the rights described below, please contact our support team at [email protected] with a clear description of your request and sufficient information to verify your identity.
6.1 Right to Access
You have the right to request a copy of the personal data that jya 9 holds about you, along with information about how that data is being processed. Upon receipt of a verified access request, jya 9 will provide a structured summary of your data within 30 calendar days. There is no charge for a reasonable access request.
6.2 Right to Rectification
If any of the personal data jya 9 holds about you is inaccurate or incomplete, you have the right to request correction. For straightforward corrections — such as a misspelled name or an outdated address — please contact [email protected] with the correct information and supporting evidence where applicable.
6.3 Right to Erasure
You may request that jya 9 delete your personal data where it is no longer necessary for the purpose for which it was collected, where you have withdrawn your consent, or where you object to our processing of it. Please note that erasure requests may be declined where retention is required by law (see the Data Retention section) — for example, we cannot delete KYC or financial transaction records within the legally required retention window, even upon request.
6.4 Right to Restrict Processing
In certain circumstances, you may request that jya 9 pause the processing of your personal data — for example, while the accuracy of data is being verified, or while an objection to our processing of your data is being assessed. During a restriction period, jya 9 may store the data but not actively process it for non-essential purposes.
6.5 Right to Object to Marketing
If you have previously opted in to receive marketing communications from jya 9, you may withdraw that consent and object to further marketing at any time. Send an opt-out request to [email protected]. We will action all opt-out requests within 5 business days. Opting out of marketing does not affect your ability to use the jya 9 platform.
6.6 Right to Data Portability
You have the right to receive a copy of the personal data you have actively provided to jya 9 in a structured, commonly used, machine-readable format (such as CSV or JSON). This right applies to data that jya 9 processes on the basis of your consent or contract performance. Submit portability requests to [email protected].
7 Data Security
jya 9 takes the security of your personal data seriously and applies a layered set of technical and organisational measures to protect it against unauthorised access, disclosure, alteration, or destruction. The following security controls are in place across the jya 9 platform:
7.1 Encryption in Transit
All data transmitted between your browser or app and the jya 9 servers is encrypted using industry-standard TLS 1.2 or higher (256-bit SSL encryption). This applies to all connections including account login, game sessions, deposit and withdrawal flows, and support interactions. You can verify this by checking for the padlock icon in your browser's address bar when visiting jya-9.club.
7.2 Encryption at Rest
Sensitive data stored on jya 9's servers — including KYC documents, account credentials, and payment references — is encrypted at rest using AES-256 encryption. This ensures that even in the unlikely event of a storage breach, raw personal data is not accessible in readable form.
7.3 Access Controls
Access to systems that hold personal data is restricted to jya 9 personnel who have a documented, role-specific need to access that data. Access is governed by role-based permissions, enforced through multi-factor authentication, and subject to regular access reviews. All personnel with access to personal data undergo privacy training and are bound by confidentiality obligations.
7.4 Incident Response
jya 9 maintains an internal data security incident response plan. In the event of a data breach that poses a risk to your rights and freedoms, jya 9 will notify affected players promptly with details of what data was involved, what steps have been taken to contain the breach, and what you should do to protect yourself. Reports will be made within 72 hours of jya 9 becoming aware of a qualifying breach.
8 Policy Updates & Contact
8.1 Updates to This Policy
jya 9 may revise this Privacy Policy from time to time to reflect changes in our data practices, improvements to our platform, changes in applicable law, or feedback from our player community. When material changes are made, the "Last Updated" date displayed at the top of this page will be revised accordingly. For significant changes that materially affect how we process your personal data, jya 9 will make reasonable efforts to notify active players directly — for example, via a notification within the platform or an email to the address on your account — prior to the change taking effect. Continued use of the jya 9 platform after the effective date of a revised policy constitutes your acceptance of the updated terms.
8.2 Contact for Privacy Matters
If you have any questions, concerns, or requests relating to this Privacy Policy or the way jya 9 handles your personal data, please contact our support team using the details below. All privacy-related enquiries are treated as high priority and will receive a dedicated response from a member of our team.
- Email: [email protected] (plain text — not a clickable link)
- Subject line for privacy requests: "Privacy Request — [Your Account Username]"
- Response time: Within 3 business days for acknowledgement; 30 calendar days for full resolution
- Support hours: 24 hours a day, 7 days a week, Bangladesh Standard Time (BST, UTC+6)
jya 9 is committed to resolving all privacy concerns directly with players before any formal escalation. If, after contacting us, you remain unsatisfied with our response to a privacy concern, you may seek further recourse through appropriate legal channels available in your jurisdiction.
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